Canada's Hosting Company ("we", "us", "our") is committed to protecting your privacy. This policy describes how we collect, use, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect personal information that you provide directly to us when you:
- Create an account or place an order
- Submit a contact form
- Subscribe to our newsletter
- Contact our support team
This may include your name, email address, billing address, and payment information (processed securely by Stripe — we do not store card numbers).
We also collect technical information automatically, including IP address, browser type, and pages visited, through server logs and cookies.
2. How We Use Your Information
- To provision and manage your hosting services
- To process payments and send invoices
- To respond to support requests
- To send service-related notifications (downtime, renewals)
- To improve our website and services
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Location
Our primary infrastructure is located in Canadian datacenters (Montreal, QC and Toronto, ON). Some services, including certain game server nodes, may be hosted on infrastructure located in the United States or other regions to improve performance and availability. Where your data is processed outside Canada, we ensure appropriate contractual safeguards are in place consistent with PIPEDA requirements.
4. Cookies
We use essential cookies to maintain your session and improve site functionality. We do not use third-party advertising cookies. You may disable cookies in your browser settings, though some site features may not function correctly.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Upon account cancellation, we retain data for 90 days in case of billing disputes, then securely delete it.
6. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for non-essential data processing
- Request deletion of your personal information
To exercise these rights, contact us at privacy@canadashostingcompany.com.
7. Security
We use industry-standard security measures including TLS encryption in transit, encrypted storage, and strict access controls. Despite these measures, no internet transmission is 100% secure.
8. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email to active customers at least 30 days before taking effect.
9. Contact
For privacy-related inquiries, contact our Privacy Officer at:
privacy@canadashostingcompany.com